When buyers ask ChatGPT for a trusted chemical supplier, does it name you, and get your facts right?

Before they request a sample, buyers now ask AI who is reliable, who is compliant, and who makes what. MentionX shows what ChatGPT and Gemini say about you, catches wrong facts, and puts your Google rank next to it.

Google · illustrative#4AI: wrong fact
AI answer · illustrative
Which suppliers make pharma-grade sodium bicarbonate?
Company BNamed
Company CNamed
Company AWrong fact
The problem

You're losing buyers you never see

Trust is decided first. A buyer asks AI for "reliable specialty chemical suppliers" or "compliant surfactant manufacturers". AI picks the shortlist, and only shortlisted suppliers get sample requests.

Compliance and registrations matter most. If AI is vague or wrong about your certifications, registrations or safety record, a careful buyer won't take the risk.

Wrong product information. AI may list a grade you stopped making, miss a grade you do make, or name the wrong plant or country.

Negative stories stick. One old incident report or forum complaint can colour every AI answer about you.

BuyerAsks AIshortlist of 3AICompany B ✓Company C ✓You — not namedWhich suppliers make pharma-grade sodi…Asks AIWhich suppliers make pharma-grad…AICompany B ✓Company C ✓You — not named
Illustrative journey

A lost sample request never shows up in your pipeline. The buyer just tests someone else's product.

Right now

What AI says about you right now

Right now, buyers are asking AI about suppliers like you. You can't see whether you're named, what it says about your products, or whether it's true. MentionX shows you, answer by answer.

Your AI report · todayIllustrative
Are you named?Unknown
What does it say about you?Unknown
Is it true?Unknown
Who is named instead?Unknown
Example

Example: what a buyer might hear (illustrative, not a real result)

Example only. Company names are placeholders.

A buyer asks: "Which suppliers make pharma-grade sodium bicarbonate?"

AI answer: names Company B and Company C. Says Company A makes "industrial grade only".

Google: Company A ranks #4.

What MentionX shows: a wrong fact blocking sample requests, the outdated directory page AI copies it from, and draft text to correct it, taken from Company A's own product data.

How you win

How you win buyers, step by step

Seven steps, from seeing the problem to proving the fix worked.

Step 1

See what every AI tool tells buyers

Not just ChatGPT. MentionX asks ChatGPT, Gemini, Google AI Mode, Google AI Overviews, Perplexity, Microsoft Copilot and DeepSeek the questions buyers really ask, such as "which suppliers can deliver this grade reliably?", and saves every answer word for word. (The number of AI tools depends on your plan.)

Answers · 7 AI toolsIllustrative
Which suppliers make pharma-grade sodium bicarbonate?
ChatGPTNo
GeminiNamed
Google AI ModePartly
Google AI OverviewsNo
PerplexityNamed
Microsoft CopilotNo
DeepSeekNo

Tools available depend on your plan

Step 2

Catch the wrong facts

Fact Check puts what AI says next to the facts on your own website, such as the wrong grade, an out-of-date certification, a discontinued product or the wrong site. You see the wrong claim, the exact quote and how often it comes up.

Fact CheckIllustrative
AI says · ChatGPT

“industrial grade only”

● Wrong
Your website says
✓ Confirmed fact
EngineChatGPT
Confidence92%
Seen in7 of 20 answers
Wrong 3Outdated 2Unverified 1Correct 14
Step 3

Hear how AI describes you

Does AI call you "trusted, compliant and consistent" or the reverse? See the good and the bad for each AI tool, next to how it describes your competitors.

Brand SentimentIllustrative
Product gradesNegative
Compliance docsPositive
Sample speedMixed
ReliabilityPositive
Step 4

See who AI names instead of you

Find out which suppliers AI recommends when it leaves you out, and what it says about them that it doesn't say about you.

Competitors · share of AI mentionsIllustrative
Company B46%
Company C33%
Company A12%
NamedDescribed as
Company BYes“trusted”
Company AWrongly“industrial grade only”
Step 5

AI answer and Google rank, side by side

For each buyer question, one row: the AI answer first, then where you rank on Google. You'll know if you're winning both, losing both, or ranking on Google while AI ignores you.

AI answer and Google rankIllustrative
Which suppliers make pharma-grade sodium bicarbonate?
1 · AI answer
Company BNamed
Company CNamed
Company AWrong
2 · Google top 10
1
2
3
4Company A
5
6
7
8
9
10
StatusRanks on Google · AI gets it wrong
Step 6

Find the websites AI listens to

See which industry directories, trade press, forums, LinkedIn and YouTube shape what AI says, and which of them help your competitors. MentionX doesn't post on social media for you.

Sources AI citesIllustrative
1Chemical directory18 citesFavours rivals
2Trade press12 citesMentions you
3Industry forum9 citesFavours rivals
4Product data page7 citesMentions you
5LinkedIn4 citesFavours rivals
Step 7

Fix the gaps, in order

The Action Board turns each gap into one clear task, most important first. MentionX can draft the fix, such as a product page, a one-pager or a LinkedIn post. Creative Studio flags any claim it can't verify, and you can require an approved caution line. Drafts go to your website for you to approve; nothing goes live on its own.

Action Board → Creative StudioIllustrative
1Correct product grade pageTop priority
2Update directory listingNext
3Draft technical articleNext
Product page draft · in your brand styleAwaiting your approval
Proof

Proof it worked

MentionX asks the same questions again every week, so you see whether AI's answers change over time. Board-ready slides and a shareable PDF are included.

Illustrative only, not a real result: Before: AI leaves you out and repeats a wrong fact. After the fix: the weekly re-check shows whether AI now names you and quotes the right facts, with the trend over time.

Weekly re-check · same questionsIllustrative
Before: left out · wrong factAfter: named · right factsIllustrative, no real data

Questions

We already rank on Google. Isn't that enough?

Ranking on Google doesn't mean AI will name you. MentionX shows both, side by side.

Is this only about ChatGPT?

No. MentionX checks ChatGPT, Gemini, Google AI Mode, Google AI Overviews, Perplexity, Microsoft Copilot and DeepSeek, and shows your Google rank next to each AI answer.

Is this real, or a guess?

Every AI answer is saved word for word before anything is counted. You can open any number and read the answer behind it.

Is it worth the money?

Plans start from $19.99/month (USD). One new customer account is worth far more.

Can it tell if AI gets our compliance and registrations wrong?

Fact Check compares AI's claims with the facts on your own website and shows any mismatch with the quote. It is not a regulatory check. MentionX compares what AI says with your own website. It does not check regulators, registries or directories.

We have hundreds of products.

Start with your most important products and markets, and add more questions as you go.

Will it post anything for us?

No. MentionX drafts the content. You review it and publish it yourself.

From the founder

"I've spent 13 years helping businesses get found on Google. AI answers are a new problem on top of that, and for chemical suppliers, a wrong fact can cost more than not being named at all." — Dipuck, founder of MentionX

Free AI check

Get your free AI check

We run 20 real buyer questions on ChatGPT and Gemini, send you a PDF report on what they say about you and your competitors, and invite you to a short demo.

Get your free AI check →