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How We Research and Test: MentionX Learn Editorial Policy
MentionX Learn content is researched from primary sources, written to answer real questions directly, reviewed by a named person and updated when platforms change. We don't publish invented statistics, we label illustrative examples clearly, and we correct errors openly. This page explains how we work so you can judge how much to rely on what you read.
What are our principles?
| Principle | What it means in practice |
|---|---|
| Primary sources first | We cite official documentation from platforms like Google, OpenAI, Anthropic, Microsoft and Perplexity, and standards bodies, rather than secondary summaries |
| No invented numbers | Every statistic links to its source or comes from labelled MentionX data with a published method |
| Illustrative means illustrative | Example numbers are marked as illustrative and aren't presented as findings |
| Useful over long | We write to answer the question, not to hit a word count |
| Honest uncertainty | AI search changes quickly; we say when something is unconfirmed or varies |
How is a page researched?
- We start with the questions people ask, from search data, customer conversations and support requests.
- We check the relevant official documentation and record the URL and the date checked.
- Where we use MentionX data, we follow our methodology and state the sample, date range and method on the page.
- Claims we can't verify are removed or clearly marked as unconfirmed.
How is it written?
Pages open with a direct answer in the first 40–60 words, use question-style headings and favour tables and checklists where they help. Lessons include an exercise and a short quiz. We avoid hype, jargon without explanation and promises of guaranteed results.
How is it reviewed?
Every page has a named author and a reviewer. The reviewer checks:
- [ ] Every factual claim against its cited source
- [ ] That source links work and point to the right page
- [ ] That numbers are sourced, or labelled as illustrative
- [ ] That instructions still match current product interfaces
- [ ] Clarity for the intended level (beginner, practitioner or leader)
How is AI used?
AI tools may assist with research, outlining, drafting and video production. They don't replace review. A named person checks and edits every page and is responsible for its accuracy. We don't publish AI output without that review.
How often is content updated?
Each page shows a "last reviewed" date. We review pages when a platform changes its documentation or behaviour, when a reader reports a problem and on a regular schedule for high-traffic pages. Significant changes are noted on the page.
How do we handle corrections?
If we get something wrong, we fix it and, where the change matters to readers, add a short note explaining what changed and when. We don't silently rewrite claims that readers may have relied on.
Is MentionX content independent?
MentionX makes AI visibility software, and some pages show how to do a task in MentionX. We aim to explain each method so it can be done without our product too, and we don't misrepresent competitors. Where a page features MentionX, that's clear from the content.
How do videos fit in?
Many pages have a video at the top. Videos are based on the page content and follow the same sourcing and review standards. If a video and the page disagree, the page is the reference and we'll fix the video.
How can you report an error?
Email [dj@mentionx.ai](mailto:dj@mentionx.ai). Tell us the page URL, what's wrong and, if possible, a source. We'll review it and update the page if needed.
Who's responsible?
Editorial standards are owned by the MentionX Learn team. See author pages, such as Dipuck Jones, for individual contributors.
Questions
Who writes MentionX Learn content?
MentionX team members and named contributors with relevant experience. Every page shows its author and reviewer.
Do you use AI to write content?
AI tools may help with research and drafting, but every page is checked, edited and approved by a named person who's responsible for its accuracy.
How do I report an error?
Use the contact details on this page. We aim to review reports promptly and note significant corrections on the page.